Covid-19 Testing Update - Jan 2021

LMS UKAS Applicant REG: 22418

UKAS LABS CAN NO LONGER TEST PCR SAMPLES WITHOUT THE ACTUAL CONTACT INFORMATION FOR THE PERSON BEING TESTED

From 01/Jan/2000 All Covid Testing Services, including Rapid & Home Tests,  are regulated by PHE who require UKAS registration.  Any PCR test booked where incorrect contact information is supplied is invalid (i.e. same phone number or email for more than one test or wrong date of birth) cannot now be processed by the lab (or they will loose UKAS accreditation), you will still be changed and will have to re-book.

It is a requirement to accurately provide NHS Test & Trace contact information for every PCR test conducted, irrespective of the result. This includes actual name, date of birth, email address and phone number of the person being tested. This information must be supplied at the time of Test Booking, We validate this information with the person being tested automatically and thus, given this is a wholly automated process,  the direct contact details need to be accurate.

When booking using your production password, your results email will automatically be added to the booking, thus please ensure the Phone Number & Email address entered on the booking form is that of the person being tested and not a production contact.  If you use the credit card booing form, there is a ‘Copy Results to’ field if you have permission from the person being tested to see their results.

RT-PCR TEST TURNAROUND TIMES

We have contracts for laboratory capacity, as some of you have noticed, our turn around times can be very quick on occasion.  Some productions are starting to ‘expect’ results next day. If a large batch arrives ahead of your samples, unless they are paid for urgent processing, they may well go onto the next mornings run, so please don’t count of next day results!

 Our routine SLA remains 48Hrs from delivery to the LAB. This is due to the fact that some tests require re-testing & unless you use a dedicated courier, afternoon tests may not be sent till the next day.

 For £299 plus a dedicated courier cost (£75 M-F) we can Express Test up to 5 samples, if we test before 1200 we can provide results before 0800 the next day.